Please feel free to contact us at any time by sending an email to email@example.com
or using the form below. We welcome any comments, concerns, or questions that you may have, and will do our best to resolve your issue in a timely manner!
Please be sure to look at the FAQs
below in case your question is already answered.
I was charged $25 and I don't know why.
All subscription purchases are conveniently enrolled in our Auto-Renewal Service. When your subscription term ends, your subscription will be renewed at full-price to your original payment type. This Auto-Renewal Service applies to all subscription and package deals, such as the Ultimate Getting Started Pack. You can easily opt out of the Auto-Renewal Service online, 24/7 from your My Account Page.
I thought I was paying a monthly over time, but I was charged all at once.
All Basic, Premium and Premium PLUS subscriptions are billed upfront at the start of your term. By choosing a long-term subscription, you save up to 40% off the monthly fee. If you prefer to pay monthly, contact us to downgrade your term to 1-Month Basic ($8 per month) or Premium ($25 per month).
A coupon I used didn't work.
If you purchased using a coupon code but did not receive a discount, the subscription TYPE
(Basic, Premium or Premium PLUS) or TERM
(1-month, 3-month, 6-month, 12-month or 24-month) that you purchased may not have eligible for discounts. If you believe that your purchase was not discounted in error, contact us using the form above
and tell us which promotion you attempted to use and what subscription type you purchased.
I don't recognize this charge.
Innovative Language Learning owns and operates 27 language learning websites including JapanesePod101.com, SpanishPod101.com and ChineseClass101.com (among others). The statement from your payment method will show a transaction from LANGUAGEPOD101.com/HELP
. Some statements may also show the city name of the Innovative Language Learning billing office in Franklin Square, NY. If you still don't recognize the charge, please contact us using the form above
I would like a refund.
No problem! Every subscription purchase is backed by a 60-day money back guarantee. Simply fill out the form above
to get your refund request started.